Elaine is a very experienced, goal-orientated Business Manager with strong people and man-management skills. These qualities help her adapt very quickly to new and unfamiliar environments and make an immediate impact on the F & I result.

Simon Evans
BMW Financial Services (GB) Limited

Telesales and Database services

E@T Business Management Consultancy has had numerous years experience and proven success in telesales and database contacting, which has generated a huge increase in;

• Vehicle sales new and used
• New and used vehicle profitability
• F & I income
• Customer satisfaction
• Service bookings

Keeping an up to date cleansed customer database is so important to dealers which is why we offer a database and telesales support service for all dealer groups.  You can take advantage of any of our services on or off site giving you total control on costs.
Our services include;

• Contacting existing customers with a view to customer changing their current vehicle by offering the customer the latest new car offers and discussing used car availability

• Contacting existing customers (within a FSA compliant manner) after delivery, giving the customer a final option to purchase any insurance products that were offered at delivery.

• Organise mail shot exercises with a follow up telephone contact within 3-4 days to generate appointments which will in turn result to vehicle sales.